VoIP - you've probably heard the term before, but what does it mean, and why is important? To answer the first question: VoIP stands for "Voice Over Internet Protocol." Essentially, VoIP lets you send voice calls over a data network like the internet or your LAN. Let's break that down a little bit: Traditional phone lines & phone systems transmit calls using electrical signals carried over copper wire. (This is called analog) VoIP converts the voice into a data packet and transmits it over a network (either locally or through the Internet) to its destination. (This is called digital) Analog lines are limited to one call per line, whereas VoIP lines can carry many calls over a single network connection.
Why is VoIP Better for Your Business?
It's easy to expand and grow when you need it. With traditional phone service, if you want to add more lines, the phone company needs to install more wiring to your business and charge pricey installation fees. With VoIP, it's a configuration change that we'll make to give you the capacity you need!
It's Plug-and-Play - take your extension and phone number with you. If you need to work remotely, you can use a softphone client on a PC or smartphone to make & receive calls, just like sitting at your desk!
It's cost-effective - our plans include unlimited calls to the US & Canada at your per extension price.
Voice quality is generally much better with VoIP as it's sent at a higher quality than over analog lines.
My internet is too slow for VoIP
Most internet connections work very well for VoIP. We recommend 100 Kbps per user. This means 10 users would use approximately 1 Mbps. You can test your speed here. Also, before you go live, we'll run some tests simulating usage from your site to make sure everything looks good with your internet connection so you have the best results possible.
If my internet goes down, I won't be able to make or receive calls
Our system monitors the status of the phones with every phone call. If your internet goes down we can automatically re-route calls to another site, answering service, or even your cell phone.
VoIP is not secure and is prone to hacking
VoIP is just as secure as any other type of telephone service. However, if you want to ensure there are no vulnerabilities in your network, consider having a security audit done by your IT professional. (hi :)
VoIP is too complicated
Our VoIP phones are very intuitive with on-screen displays and easy menus. Our staff is ready to support and train you. We also have a fully documented online knowledge base with an easy search function.
VoIP is only for large businesses
All businesses can expand as they grow without the need for expensive upgrades or downtime, whether you’re adding a few users or a whole new location. Switching to VoIP is the smart move, no matter what your size, industry, or budget.
No hardware to maintain other than desk phones
All call processing takes place in the cloud
Extra redundancy with multiple geo-diverse servers
Future-proof - since there's no hardware to worry about, adding users is a simple process
Pricing is based per seat (extension)(monthly)
Options to include phones as part of the per-seat cost, or purchase upfront
PBX server is set up at your office and connected to the PSTN via VoIP trunks or traditional phone lines
All call processing takes place internally
Not redundant, subject to hardware failure
Higher initial cost, potentially lower ongoing costs
Pricing is based on the necessary hardware (one time) + number of concurrent calls (internal or external, monthly)